How do I place an order?
Placing an order is simple! Just browse our products, select the items you want, and add them to your cart. Once you’re ready, head to checkout and follow the prompts to enter your shipping and payment information. After completing your order, you’ll receive a confirmation email with your order details and tracking info once it’s shipped.
What payment methods do you accept?
We support multiple payment options for your convenience, including:
PayPal
Cash on Delivery (COD)
Mobile banking and digital wallets (Google Pay and Apple Pay)
Major credit/debit cards (Visa, MasterCard, etc.)
Bank transfers (where applicable)
How long does delivery take?
Delivery typically takes 2–5 business days, depending on your location. Orders are processed within 24 hours, and we’ll send you a tracking number as soon as your package is dispatched. Please allow extra time for rural areas or during high-demand seasons.
Can I return or exchange a product?
Absolutely! We offer a 7-day return or exchange window from the date of delivery. Items must be unused, in their original packaging, and in resalable condition. To initiate a return or exchange, simply contact our support team with your order number and reason for return.
Do your products come with a warranty?
Yes, most of our products include a manufacturer’s warranty. Warranty periods and coverage vary by product and are listed on the respective product pages. If you face any issue, our support team will assist you with repair, replacement, or warranty claims.
What if my product arrives damaged or defective?
We sincerely apologize for any inconvenience. If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund, depending on the situation. Be sure to include photos of the damage for a faster resolution.
How do I track my order?
After your order is shipped, you’ll receive an email or SMS with your tracking number and a link to the courier’s tracking page. You can also check your order status in your account dashboard under “My Orders.”
Do you offer installation or setup assistance?
Yes! For select items like massage chairs or large furniture, we offer optional setup support in certain regions. Instructions are also provided with every product. If you need help, feel free to contact us for video guides or live support.
Can I cancel or modify my order after placing it?
You can cancel or change your order within 1 hour of placing it, as we process orders quickly to ensure fast delivery. After that, cancellations may not be possible if the item has already been shipped.