🔁 Return & Refund Policy
At massagechairsandaccessories.com, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make it right.
📦 1. Returns Eligibility
You may request a return within 7 days of receiving your order, provided that:
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✅ The product is unused, in its original packaging, and in resellable condition
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🚫 Health or personal care items (e.g., massage pillows, beauty tools) may not be eligible due to hygiene reasons
✉️ 2. How to Request a Return
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📨 Email our support team at support@massagechairsandaccessories.com
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🆔 Include your order number and reason for return
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📬 Once approved, we’ll send you the return shipping instructions
💰 3. Refund Process
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📥 After we receive and inspect the returned item, we’ll notify you of the refund status
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💳 If approved, refunds will be processed within 7 business days via your original payment method
🔄 4. Exchange Policy
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⚠️ If your item is defective or damaged, we’ll offer a replacement or exchange at no extra cost
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🔁 For size or model exchanges, additional shipping fees may apply
🚫 5. Non-Returnable Items
Certain items are non-returnable, including:
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🧵 Personalized or customized products
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🏷️ Items marked as Final Sale
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🧼 Opened health or hygiene-related products
⏳ 6. Late or Missing Refunds
If you haven’t received your refund yet:
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🏦 Check your bank account again
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💳 Contact your credit card company or bank — it may take time to officially post
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📞 Still waiting? Contact us and we’ll be happy to assist
💚 Thank you for shopping with massagechairsandaccessories.com.
We appreciate your trust and are committed to making your wellness journey as smooth as possible.